Return Policy Page

Return Policy for Yes Helping Hands Multivendor E-commerce Platform

At Yes Helping Hands, we strive to ensure customer satisfaction and a positive shopping experience. We understand that occasionally, returns may be necessary. To facilitate a smooth and fair return process, we have established the following Return Policy:

1. Eligibility for Returns:

   a. Products eligible for return must be in their original condition, unused, and with all original tags and packaging intact.

   b. Certain products, such as perishable items or personalized/customized goods, may not be eligible for return. Please refer to the product listing or contact customer support for specific details.

2. Initiation of Returns:

   a. Customers must initiate a return request within a specified period from the date of delivery.

   b. The return request can be made through the customer's account on the Yes Helping Hands platform or by contacting our customer support team.

3. Return Authorization and Process:

   a. Once a return request is approved, customers will receive detailed instructions on the return process, including the designated return address.

   b. Customers are responsible for securely packaging the returned item(s) to prevent damage during transit.

4. Return Shipping and Costs:

   a. Return shipping costs may be the responsibility of the customer, unless otherwise stated due to specific circumstances such as defective or incorrect items received.

   b. It is recommended to use a trackable shipping method and retain the proof of return shipment until the refund or replacement is processed.

5. Refunds and Replacements:

   a. Upon receiving the returned item(s) and verifying their condition, Yes Helping Hands will initiate the refund process or arrange for a replacement, as per the customer's preference and product availability.

   b. Refunds will be issued through the original payment method, and the processing time may vary depending on the payment provider.

6. Exceptions and Special Cases:

   a. Some products may have additional return guidelines or restrictions specified in the product listing or mentioned separately due to their nature or category.

   b. In cases of damaged or defective items, customers should provide supporting evidence such as photographs to facilitate the return process.

7. Communication and Support:

   a. Yes Helping Hands is committed to providing timely assistance and support throughout the return process.

   b. Customers can reach out to our dedicated customer support team for any questions, concerns, or assistance regarding returns.